Frequently Asked Questions
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1. Can I get a refund if the product doesn't work?
We do have a 30-day Money Back Guarantee for all products. If there is no solution after analyzing your problems, you'll be entitled a refund.
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2. Can one license code be used on both Win and Mac?
Our license cannot be cross-platform. Windows license cannot be used to activate on Mac and Mac license cannot activate on Windows PC.
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3. How to use the privilege of VAT exemption?
If there is a VAT applied to your order and you have the privilege of VAT Exemption, please enter VAT Exemption ID at the checkout.
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4. Is your product only available on the computer?
Yes, all third-party tools for transferring whatsapp messages on the market can only be used on the computer.
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5. What do I do if I input the wrong email address when placing the order?
We strongly recommend that you double check your email address when you make a purchase. If not, we suggest you send out the wrong email address, correct email address and order numbers to our support team, we will help you modify it and send you a registration code.