Mobitrix Order FAQs

Yes. We offer the free trial version for all the products for users to evaluate whether it is useful for them before purchase.

Clear the cookies of your browser, make sure the network connection is good. If possible, switch to another payment method and try ordering again.

There is no time limitation for the free trial. You can evaluate the limited functions of the free trial version at any time you want.

Yes. It is 100% secure to purchase from our website. We guarantee that your privacy will not be disclosed when you browse our website or download and use our product.

You can cancel the subscription from the order information on Shareit by yourself or directly contact support@mobitrix.com to cancel your subscription.

For the details of the refund policy of Mobitrix, you can check this page.

In general, the order confirmation email will be sent to your email address in 2 hours. This email contains the information of your order details, registration code and download address. Remember to check your inbox and SPAM folder after placing your order.

If you don’t receive the registration email in 12 hours, please don’t hesitate to contact us via email. We’ll reply to you within 24 hours.

If you purchase the “Download Protection” service (Extended Download Service), you can download the electronic product version up to 24 month(s) after receipt of your payment by going to “My Account” in the Customer Care Center. Please notice that this service is not an extension of your original product and does not give you access to any additional licenses for the original product. However, this does not entitle you to download updates.

The upgrade of our software is free for purchased customers. If the program asks for the license code for upgrade, you can contact our support team for further help.